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Cancellation, Refund and Returns Policy
1.1 Policy Statement
ABC Sports Learning Ltd/Manchester Cycling Academy is committed to providing you with an outstanding experience so you can book with confidence and our quest is to ensure we can deliver the best experience for everyone who joins one of our events or experiences.
By purchasing from, or subscribing to Manchester Cycling Academy, you agree to be bound by the Terms as set out below.
Please see the below tables if you have a need to cancel your experience with us which will tell you our standard refund terms. We strongly advise that you have travel insurance before you book with us as if in the unfortunate event that you may need to cancel your booking, you may be covered on your insurance policy.
1.2 Cancellation Process:
If you have the unfortunate need to cancel your booking or purchase, please write to team@manchestercyclingacademy.co.uk
2.1 Scheduled Tours and Training Camps outside of the UK
| Days Before the Experience Starts |
Refund |
Credit on Future Bookings |
| More than 90 Days |
95% |
100% |
| 89-60 Days |
75% of Purchase Price |
75% of Purchase Price |
| 59-30 Days |
50% of Purchase Price |
50% of Purchase Price |
| 30-0 Days |
0% of Purchase Price |
No Credit |
2.2. Training Sessions and Events inside the UK
| Days Before the Event Starts |
Refund |
Credit on Future Bookings |
| More than 60 Days |
95% of Purchase Price |
100% |
| 60-30 Days |
75% of Purchase Price |
75% of Purchase Price |
| 29-14 Days |
50% of Purchase Price |
50% of Purchase Price |
| 14-7 Days |
25% of Purchase Price |
No Credit |
| Less than 7 Days |
0% of Purchase Price |
75% of Purchase Price |
2.3. Coaching Services
If you wish to cancel your subscription, you must inform us of your intent at least 28 days prior to your next billing date to avoid being charged. Failure to provide the required notice may result in a cancellation fee.
| Days Before the Next Billing Date |
Charges |
| More than 28 Days |
0% |
| 28-14 Days |
50% of Monthly Subscription |
| 14-7 Days |
75% of Monthly Subscription |
| Less than 7 Days |
100% of Monthly Subscription |
2.4. Products
2.4.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact our Customer Service team at team@manchestercyclingacademy.co.uk within seven days of receiving the order, providing detailed information and, if possible, include photos of the defective or damaged item(s).
2.4.2. Change of Mind:
If you change your mind about a purchase, we accept returns within seven days of the delivery date. Products must be unused, in their original packaging, and accompanied by the original proof of purchase.
2.4.3. Original Packaging:
Returned products must be unused, in their original packaging, with all accessories and documentation included.
2.4.4 Contact Information:
For any questions or concerns regarding our Returns Policy, please contact our Customer Service team at team@manchestercyclingacademy.co.uk
This policy is subject to change without notice. Please check our website or contact customer service for the most up-to-date information.
